Frequently Asked Questions

1. Product – related Questions

What sizes are available for your clothing products?

We offer a wide range of sizes for most of our clothing items. You can find the detailed size chart on each product page. Measure yourself accurately and check the chart to pick the right size.

How do I know if a certain product is in stock?

On the product page, the stock status is clearly indicated. If it shows “In Stock”, the product is available for purchase. If it’s “Out of Stock”, you can set up a restock alert, and we’ll notify you when it becomes available again.

2. Order and Shipping

How long does it take to process my order?

Typically, order processing takes 1 – 3 business days. However, during peak seasons or high – demand periods, it may take a bit longer. You’ll receive an order confirmation email with the estimated processing time.

What shipping methods do you offer?

We offer standard shipping, which usually takes 5 – 10 business days, and express shipping, which takes 2 – 4 business days. Shipping costs vary depending on the shipping method and the destination. You can choose the shipping method during the checkout process.

Can I change my shipping address after placing an order?

If your order hasn’t been shipped yet, please contact our customer service as soon as possible. We’ll do our best to update the shipping address for you. Once the order has been shipped, we may not be able to change the address, but we can assist you in coordinating with the shipping carrier.

3. Returns and Exchanges

What is your return policy?

You can return or exchange most items within 14 days of receiving your order. The item must be in its original condition, with all tags attached and not be worn, washed, or damaged. For detailed return instructions, please refer to our [Return Policy Page](Insert hyperlink to return policy page).

How long does it take to process a return?

After we receive the returned item and verify its condition, we will process your refund or exchange within 3 – 5 business days. The refund will be issued to the original payment method.

What if I received a defective item?

If you receive a defective item, please contact us immediately. We will arrange for a return or replacement at no cost to you. Please provide photos of the defect to help us process your claim faster.

4. Payment

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, etc), debit cards, and popular e – wallet options such as PayPal and Apple Pay.

Is my payment information secure?

Yes, we use the latest encryption technology to ensure the security of your payment information. Your data is protected during the entire transaction process, and we do not store your full credit card details on our servers.

What if my payment is declined?

There could be several reasons for a declined payment, such as incorrect card information, insufficient funds, or a problem with your bank. Please double – check the payment details and try again. If the issue persists, contact your bank or our customer service for assistance.